Product Manual
RAWM Official Support
The following service policies apply only to mainland China. For other countries and regions, please refer to the local service policies.
Service Coverage

This after-sales policy applies to the following Renmo brand products:

Mice: All modelsPeripherals: DH8, mouse pads, receiversAccessories: Including cables, anti-slip stickers, mouse feet, storage cases, etc.

This policy is valid only for products purchased through official Renmo channels (including Tmall, JD.com, Douyin, and the Renmo official flagship store). Products purchased through unofficial channels, second-hand resales, gifts, group purchases, etc., are not covered.


After-Sales Services

Warranty Coverage

From the date of receipt, if the product is undamaged in appearance and all accessories are included, you may return it without reason within seven days. For quality issues, replacement is available within fifteen days, and a one-year warranty applies. Please contact the online customer service of the store where you purchased the product to initiate after-sales service.

Proof for Returns/Exchanges

Users must provide the relevant order number.

Process for Quality-Related Returns/Exchanges

1. Please contact the online customer service of the store where you purchased the product for consultation. If the customer service determines it is a hardware issue, Renmo will provide repair services and guide you through the relevant process.
2. For issues outside the warranty period or not covered by the warranty, necessary repair fees will apply.

Non-Warranty Coverage

The following situations are not covered under warranty service:
Products beyond the three-guarantee or warranty period
Purchased through unofficial channels or without valid proof of purchase
Damage caused by improper use, including but not limited to drops, liquid ingress, overvoltage, short circuits, or other external factors; faults caused by self-disassembly, removal of barcodes, modification of labels, firmware flashing, or third-party repairs
Missing accessories
Non-functional issues such as appearance wear, keycap shine, changes in tactile feel, or natural wear due to usage habits
Damage caused by force majeure (e.g., natural disasters, fires, earthquakes, lightning strikes, traffic accidents)
For the above situations, users may request paid repair services from Renmo (if parts are replaceable). Renmo will provide a detailed cost breakdown, and users may decide whether to proceed.

Statement Regarding After-Sales Complaints
At present, Renmo products are fully functional. However, to ensure a better user experience, software updates may be relatively frequent. Therefore, new users who purchase Renmo products are entitled to after-sales guidance. Renmo officially provides professional technical training and support to all authorized agents, who are responsible for offering after-sales guidance to their customers.



1.Authorized agents in formal partnership with Renmo are responsible for providing after-sales guidance to their own customers and shall not redirect such responsibilities to other stores or Renmo. Agents who fail to provide after-sales support may have their authorization revoked.
2.Products advertised as "new" on second-hand platforms are often refurbished second-hand items and are not eligible for any official after-sales services.To monitor the service quality of 3.agents and enhance the user experience, Renmo will establish a dedicated complaint email. Please send order screenshots, store screenshots, and details of the complaint to the following email for official processing:
Complaint Email: support@rawmtech.com


Disclaimer of Warranty
Except as expressly stated in this policy, Renmo makes no other express or implied warranties regarding its products, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or performance.


Limitation of Liability
To the maximum extent permitted by law, Renmo shall not be liable for any indirect or consequential losses arising from the use of its products (including but not limited to commercial losses, data loss, or liabilities to third parties).

Renmo’s liability is limited to returning, replacing, or repairing defective products. In no event shall Renmo’s maximum compensation to users exceed the actual purchase price of the product.


Governing Law and Rights Statement
This after-sales policy provides limited warranty coverage to users who purchase Renmo (RAWM) products through original purchase channels in mainland China.

The interpretation and application of this policy shall be governed by the laws of the region where the product was originally purchased. To the extent permitted by law, Renmo (RAWM) reserves the final right to interpret and amend this policy. No distributor, agent, or service personnel is authorized to modify this policy, expand its scope, or provide additional guarantees.

If any provision of this policy is deemed invalid, such invalidity shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.